Shipping policy

InSteel sells within South Africa only and applies a delivery fee to all orders (within South Africa), in accordance with the company's established policy.

Deliveries are scheduled for weekdays between 09:00 and 16:00, excluding weekends and public holidays.

While InSteel endeavours to adhere to the agreed delivery date, unforeseen circumstances may necessitate changes, with prompt communication to the customer through phone or email. InSteel will make reasonable efforts to notify customers of any delays; however, the company shall not be held liable for any resulting losses, as permitted by applicable law.

Upon delivery, all risk associated with the product transfers to the customer, except in cases of delivery delays due to the customer's breach of obligations. It is the customer's responsibility to ensure property accessibility for delivery, clearing relevant areas and removing obstacles. Additional delivery charges may be incurred for unsuccessful deliveries or access challenges.

InSteel's delivery crews are restricted from removing doors, windows, or reconnecting electrical equipment. Customers are required to inspect the products upon delivery and sign the proof of delivery (POD) to acknowledge receipt in satisfactory condition, unless specifically noted otherwise on the POD.